Ducati customer service sucks. Denies warranty claim. - Motorcycle & Street Bike Forums at Motorcyclist Magazine Subscribe Now

Ducati customer service sucks. Denies warranty claim.

  
User Name:
Password:
Join FREE Now!
Forgot Password?
Forgot User Name?
Remember Me
Get Adobe Flash player
Home | Active Posts | Search | Register | Terms | FAQs
Rss
Item Posts    Sort Order

Ducati customer service sucks. Denies warranty claim.

 
desmolicious desmolicious
New User | Posts: 2 | Joined: 05/08
Posted: 05/31/08
10:04 AM

So I have a 2006 800ss that has maybe 3000 miles on it.  Perfect shape, looks like new.  Always taken care of, parked in a closed garage in SoCal with a full tank of gas.
Bike starts to run badly, like a fuel starvation problem.  Lo and behold the gas tank is merrily rusting away from the inside clogging the fuel filter, resulting in the fuel starvation problem.
Take the bike to the shop, Ducati will cover the gas tank under warranty, right?  Wrong.  Ducati has refused my warranty coverage claiming the damage is due to "environmental conditions".  The gas tank is covered under the emissions warranty (that every bike in the USA has) which is in addition to the standard bike warranty.  This warranty is for 5 years from the purchase of the bike or 18,641 miles, whichever comes first.  It's all in the owner's manual.  Within that it also states limitations to this warranty.  "Environmental conditions" are not mentioned.
This is so bogus and I am furious.  I have older bikes (and an older Ducati) sitting in the garage right next to the 800ss, they are all treated the same and have no rust in the tank issues.
I feel that basically Ducati NA is treating the warranty that it provides in a cavalier manner, not in the intention of the contract.
Buyer beware.  Your Ducati warranty may be worthless.  

 
desmolicious desmolicious
New User | Posts: 2 | Joined: 05/08
Posted: 06/05/08
09:58 AM

Happy ending!  I got a call from Ducati NA and they have changed their mind!  They will warranty the tank and have it repaired.  I am completely happy with that!

Faith restored!  

 
UJM1 UJM1
User | Posts: 122 | Joined: 10/06
Posted: 06/25/08
05:48 PM

You whined on every forum you could find, hopefully we'll see something called "contributions" coming from you someday.....  
Steve

Ride for one - Ride for all

 

BMW X5 Research
BMW X5 Explore the world with a new BMW X5. The 2010 X5 has fuel economy of 14 mpg, and has a trade in value of $52,110.00 which should come in handy when you go to shop for your next car. Also check out the Nissan Titan and the Porsche Cayenne.