MaxAir Predator Pro Air Kit

Well now I understand why the President of MaxAir calls himself “Mad Max”. This fellow apparently cannot or will not think in terms of the customer and the issues that the customer may be dealing with in attempting to install the MaxAir Predator Pro air kit. Instead, this fellow rambles on in chat room rants, slamming shop technicians and wayward bike owners alike, demanding that they must install the product per his instructions and not ever really answering questions and concerns posed to him. He hurls insults and allegations around as if the world were supposed to cower at his very being. Somewhere along the line, this fellow forgot – or never understood – who and what the customer is.

At least that has been my experience.

I purchased the Predator Pro kit and had my Yamaha dealer install it on my ’06 V Star 1100 Classic. The install was difficult. Efforts to get the bike running properly have not worked out completely, despite multiple efforts which included dyno runs and adjustments conducted at a 2nd dealership by a very knowledgeable and experienced technician. To this day – 2 months and 1500 miles later – the bike still does not demonstrate the power improvement *** by MaxAir, and continues to have a persistent backfiring through the carburetors at low end / accelerating RPM.

My multiple requests for help and expressions of concern and dissatisfaction have been met by an increasingly strong tirade of criticism and personal attack. At one point I sent MaxAir an email offline, not via the chat room, *** that this might be a better way to resolve the issues. Instead, MaxAir chose to post the email in the chat room and issue a long tirade criticizing my concerns, the technicians I have been working with, and me personally.

Specific questions about published instructions remain unanswered. Further, the installation instructions themselves were lacking certain illustrations and have some confusing directions. Other issues, such as removal of the Air Injection System, are not even addressed.

Judging by the volume of questions and concerns written in the MaxAir chat room by others, I am far from being the only one with install problems.

I have put way to much time and money into a modification that apparently is not all it is cracked up to be and despite MaxAir *** that it is a simple turnkey owner-install process, neither the kit, nor MaxAir as a company, live up to those claims. Now, I’ll spend more time and money to either install a different air kit, or take the bike back to factory stock. Either way, the MaxAir kit is coming off of my bike and I’ll probably frame the parts as a reminder that I need to be more diligent in my research before I commit to something like this.

After over 30 years in business, I know what “customer”, “customer service”, and “customer support” mean. MaxAir is not even close. Caveat Emptor….  

I agree 100% I had the same problem with the so called "garage". If you have a 06 save your money, unless you like being cheated. You wont get more power, you wont lose your phantom 6th gear, You wont get thrown from the bike at accel. If your like me all you get is a series of backfires that come and go. The customer service is terrible. NO ONE THEIR IS QUALIFIED TO HELP YOU. The forums is worked so that any negative posts are deleted and they will change your posts as well. Save your money buy PCS, or factoty pro(thats where maxair gets all thier info anyway)  

Unfortunately, that is far from uncommon with a lot of aftermarket suppliers, particularly the "cottage" guys. Frequently, they feel that they are doing you a favor by offering their amazing products to common ***clowns like us. As much as I get bored w/rider forums, check them out before making a purchase. Obviously, no company is gonna have everyone 100% happy, but you can get a godd idea as to what end users feel about the product and service. My advice is to find a local shop, franchised or independent, that you feel comfortable with. The small amount you extra you pay (these guys have brick-and-mortor expenses, they're not just some stoners w/a website) is worth it to know you've got somewhere to w/problems. Too many horror stories about customer service from a lot of the we-based shops, which unfortunately hurt those that know what they're doing and art a bunch of idiots. Again, look for web-based vendors that are also running real shops, not just filling orders out of Bubba's garage.